LawsonGuru Blog

Nothing says “we don’t care” better than lousy customer service. This was the “greeting” I received this morning on Lawson’s Support site when trying to open a case:

Maybe I’m just a little unreasonable, but this was on a Monday morning at 8:25am EDT.  Keep reading →

SAP announced today that Wal-Mart has selected SAP for Financials: http://biz.yahoo.com/ap/071018/sap_contract.html

I honestly don’t think Lawson competes on the same level as SAP on Financials products.  But the SAP win at Wal-Mart is interesting, given Wal-Mart’s previous selection of Lawson for HR/Payroll, and Lawson’s assertions about how “Wal-Mart Loves Lawson” Keep reading →

It’s a complaint I hear often, although not as often as I used to hear it.   The upgrade programs/process was re-worked to take advantage of sqldbcopy, which solves some of the speed issues for copy jobs (i.e. tables which don’t require conversion).  For those, the copying is done directly on the database server.  However, some of the pre-jobs, loads, and post-jobs continue to be a bottleneck. Keep reading →

First Hyperion gets acquired by Oracle (see http://www.oracle.com/hyperion/index.html). 

Now more big news this week: http://www.businessobjects.com/news/press_release.asp?id=20071007_005046.  The question I’m getting from a lot of you in the Lawson community is: “Where does this leave Lawson?”.  And, of course, the answer is, “well, of course, I don’t know”.  But I have my opinions/ideas. Keep reading →

Despite the upbeat quarterly report, I’m hearing a lot of grumbling from the troops.  In particular that the company is being decimated in the name of cost-cutting, and that the focus has shifted away from long-term R&D to short-term billable/maintenance revenue.  Also that all intellectual properties, etc. (e.g. Architects) are now being offshored and that St. Paul will be only a shell, if it even survives as the HQ.  Lastly, that Landmark apps are on the back burner.

Last summer’s reading included a significant and highly-relevant book, “The Change Function: Why Some Technologies Take Off and Others Crash and Burn” (see http://www.amazon.com/Change-Function-Technologies-Others-Crash/dp/B000NA6U2O) by Pip Coburn.  As I was reading, I naturally started to draw some parallels to some Lawson initiatives.    Keep reading →

I recently wrote (see http://lawsonguru.wordpress.com/2007/09/26/applying-the-change-function-to-lwsn/) about Pip Coburn’s book “The Change Function: Why Some Technologies Take Off and Others Crash and Burn” (see http://www.amazon.com/Change-Function-Technologies-Others-Crash/dp/B000NA6U2O) and how it can be applied to Lawson.   I want to expand a bit on how I think it applies to Landmark.  Keep reading →

 A number of years ago, I wrote a LawsonGuru Letter article titled “Lawson’s Quality Crisis”.  I really had high hopes that Lawson was turning the corner on these problems as part of their various initiatives (including their adoption of better CMM practices, the Xansa partnership, etc.)  Keep reading →

Bonus!: LWSN and Dogfood ?!?

I was copied on this email from a Lawson client, who was addressing their concerns to Lawson: Making the commitment to use your own products is a matter of scale and features.  For some businesses and some products, it may be the right decision; for others, that may not be the case.

We are getting conflicting information from Lawson on this subject. Keep reading →