Nothing says “we don’t care” better than lousy customer service. This was the “greeting” I received this morning on Lawson’s Support site when trying to open a case:
Maybe I’m just a little unreasonable, but this was on a Monday morning at 8:25am EDT. (more…)
A number of years ago, I wrote a LawsonGuru Letter article titled “Lawson’s Quality Crisis”. I really had high hopes that Lawson was turning the corner on these problems as part of their various initiatives (including their adoption of better CMM practices, the Xansa partnership, etc.) (more…)
Categories: LSF9 · LWSN · Landmark · Rants · Support
Bonus!: LWSN and Dogfood ?!?
I was copied on this email from a Lawson client, who was addressing their concerns to Lawson: Making the commitment to use your own products is a matter of scale and features. For some businesses and some products, it may be the right decision; for others, that may not be the case.
We are getting conflicting information from Lawson on this subject. (more…)
Categories: ERP · LWSN · Rants
Sorry. I couldn’t resist.
Categories: LWSN · Rants · Support
Seth Godin writes in his blog today (http://sethgodin.typepad.com/seths_blog/2007/03/time_machines.html about the use of time manipulation by customer service employees in order to achieve “customer satisfaction”. I often feel the same way when I hear Lawson tout its “successful support call” completion rates.
Categories: LWSN · Rants · Support
One of the highly touted new LSF9 features is Lawson Single-Sign-On (SSO).
(more…)
Does Lawson’s software suck? (more…)
Categories: LSF9 · LWSN · ProcessFlow · Rants
Is Lawson about to reinvent itself? Remember a couple of years ago, how everyone was trying to be part of the offshore phenomenon? Lawson, not wanting to miss the party nor the potential savings, hooked up with offshore services provider Xansa (see http://www.danalytics.com/guru/letter/archive/2004-03.htm). The plan was that Xansa would be utilized, “…to manage Lawson’s product maintenance services…” and to “…increase Lawson’s development capacity, to focus on new product development.” (see http://www.xansa.com/shared/pressreleases/192037).
Categories: Landmark · Off-Shoring · Rants
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