I know, I know. I pick on Lawson Support too much. (more…)
Entries categorized as 'Rants'
Who’s Minding the Store?
April 29, 2008 · 1 Comment
Categories: Lawson · Rants · Support
Is Lawson Enterprise-Ready?
February 14, 2008 · No Comments
This is a topic which always generates a lot of debate. On the one hand, you have Lawson, which touts its “enterprise-readiness”, and its ability to support large enterprises. Most of us think of Lawson as a software vendor targeting small-to-medium companies, but ask any Lawson executive or salesperson, and they will tell you, “oh, we compete with SAP and Oracle all they time, and we win, too!”
Some oft-cited examples:
Categories: ERP · LWSN · Rants
Apple’s Stupefying Search Box
December 11, 2007 · 2 Comments
Maybe I’m just not hip enough to get it.
Categories: Rants
More Bandwidth ≠ Greater Productivity
November 21, 2007 · 2 Comments
Business Week published an article, “Ten Penny-Pinching Ideas for 2008″ (http://www.businessweek.com/technology/content/nov2007/tc20071120_184990.htm) which got my attention. No, it wasn’t the sarcastic reference to “the best ways to soak your overpriced tech consultants for free advice” in the opening teaser. (more…)
Now (NOT) Serving Number …
October 22, 2007 · 6 Comments
Nothing says “we don’t care” better than lousy customer service. This was the “greeting” I received this morning on Lawson’s Support site when trying to open a case:
Maybe I’m just a little unreasonable, but this was on a Monday morning at 8:25am EDT. (more…)
Lawson’s Quality Crisis…The More Things Change…
June 6, 2007 · 3 Comments
A number of years ago, I wrote a LawsonGuru Letter article titled “Lawson’s Quality Crisis”. I really had high hopes that Lawson was turning the corner on these problems as part of their various initiatives (including their adoption of better CMM practices, the Xansa partnership, etc.) (more…)
Categories: LSF9 · LWSN · Landmark · Rants · Support
LWSN and Dogfood ?!?
May 30, 2007 · 3 Comments
Bonus!: LWSN and Dogfood ?!?
I was copied on this email from a Lawson client, who was addressing their concerns to Lawson: Making the commitment to use your own products is a matter of scale and features. For some businesses and some products, it may be the right decision; for others, that may not be the case.
We are getting conflicting information from Lawson on this subject. (more…)
Categories: ERP · LWSN · Rants
Simpler is Better, huh?
April 5, 2007 · No Comments
Sorry. I couldn’t resist.
Categories: LWSN · Rants · Support
Does Lawson Own a Time Machine?
March 6, 2007 · No Comments
Seth Godin writes in his blog today (http://sethgodin.typepad.com/seths_blog/2007/03/time_machines.html about the use of time manipulation by customer service employees in order to achieve “customer satisfaction”. I often feel the same way when I hear Lawson tout its “successful support call” completion rates.
Categories: LWSN · Rants · Support
Lawson SSO…or SOS?
January 11, 2007 · 6 Comments
One of the highly touted new LSF9 features is Lawson Single-Sign-On (SSO).
(more…)
