I know, I know. I pick on Lawson Support too much. (more…)
Entries categorized as 'Support'
Who’s Minding the Store?
April 29, 2008 · 1 Comment
Categories: Lawson · Rants · Support
I’ve Been Immortalized!
April 24, 2008 · No Comments
I guess I can’t complain any more. Lawson finally knows me!
Categories: Support · Uncategorized
Is there a “LawsonAppliance” in your Future?
March 5, 2008 · No Comments
Software vendors just love to have their own dedicated box, right? We all know about the Google Appliance.
Categories: ERP · LWSN · Lawson · Support
Now (NOT) Serving Number …
October 22, 2007 · 6 Comments
Nothing says “we don’t care” better than lousy customer service. This was the “greeting” I received this morning on Lawson’s Support site when trying to open a case:
Maybe I’m just a little unreasonable, but this was on a Monday morning at 8:25am EDT. (more…)
Lawson’s Quality Crisis…The More Things Change…
June 6, 2007 · 3 Comments
A number of years ago, I wrote a LawsonGuru Letter article titled “Lawson’s Quality Crisis”. I really had high hopes that Lawson was turning the corner on these problems as part of their various initiatives (including their adoption of better CMM practices, the Xansa partnership, etc.) (more…)
Categories: LSF9 · LWSN · Landmark · Rants · Support
Simpler is Better, huh?
April 5, 2007 · No Comments
Sorry. I couldn’t resist.
Categories: LWSN · Rants · Support
Does Lawson Own a Time Machine?
March 6, 2007 · No Comments
Seth Godin writes in his blog today (http://sethgodin.typepad.com/seths_blog/2007/03/time_machines.html about the use of time manipulation by customer service employees in order to achieve “customer satisfaction”. I often feel the same way when I hear Lawson tout its “successful support call” completion rates.
